7bet FAQ — Account, Deposit, Live Casino and Betting
All the questions you might have — from login issues to bKash deposits, live Baccarat or cricket betting — are answered here in one place. Browse the questions by section below.
The most frequently asked questions from 7bet users are organised into four sections: Member Account, Live Dealer Games, Deposits and Cricket and Sports Betting. Every answer is straightforward and informative — with no unnecessary complexity. If you cannot find the answer to your question, go to the 7bet Login page to contact support directly, or use our 24/7 live chat.
If you want to read the responsible gaming guidelines or review the terms and conditions in detail, you will find the necessary information on those pages as well.
Table of Contents
Member Account
To open an account at 7bet you need an active mobile number, an email address, and you must be 21 or older. During registration you choose a username and password. Only one account is allowed per mobile number — creating multiple accounts is against the rules.
On the 7bet login page, click the "Forgot password?" option. Enter your registered email or mobile number and an OTP will be sent to you. After verifying the OTP you can set a new password. Keep your password strong — use a mix of uppercase letters, lowercase letters and numbers.
If you enter the wrong password several times in a row, 7bet temporarily locks the account for security reasons. The account may also be locked if unusual login activity or a suspected policy violation is detected. Contact the support team via live chat or email and your account can be restored quickly.
No. Under 7bet's rules, only one account is allowed per mobile number or email. If multiple accounts are detected, both accounts along with all balances and bonuses in them may be cancelled. See the terms and conditions for details.
After logging in, go to the Account Settings section where you will find options to update your name, email and mobile number. Some changes may require identity verification (OTP). If you cannot make the change yourself, get help from 7bet's 24/7 live chat support.
Yes. If you want to close your account by choice or for responsible gambling reasons, let the support team know. A self-exclusion option and a temporary break facility are also available. Full details are provided on the responsible gaming page.
Live Dealer Games
In Baccarat, players can bet on three outcomes: Player, Banker or Tie. The hand whose total value is closest to 9 wins. 10, Jack, Queen and King are worth zero; Ace is worth one. 7bet's live casino section has multiple Baccarat tables from Evolution and Pragmatic Play Live.
7bet's live tables cover a range of bet limits from low to high. Low-limit tables generally allow play on a smaller budget, while high-roller tables allow much higher stakes. It is worth checking the limit shown in the lobby info panel before sitting down, as it varies by table.
Yes, Teen Patti and Andar Bahar tables are available in 7bet's live casino section. In Teen Patti the best three-card combination wins. In Andar Bahar a card is revealed and you bet on whether a card of the same value will land on the Andar side or the Bahar side. The rules are simple, so it is suitable for beginners too.
Yes, 7bet's live casino works fully on mobile. You can watch the live stream and place bets on both Android and iOS devices through a browser or the app. A stable internet connection (Wi-Fi or 4G/5G) is recommended for the best experience.
In the 7bet live casino lobby you will find several variants including European and American Roulette. Tables from Evolution and Pragmatic Play Live run with a live dealer in HD streaming. Use the lobby filter to select your preferred variant.
If a bet was confirmed before the connection dropped, it is saved on the server and the result is settled normally. When you reconnect you can see the result in your betting history. If there is any confusion, contact 7bet support with the game reference number.
Deposits
Log in to your account, go to the Deposit section and select bKash. Send the amount you wish to deposit to the 7bet merchant or personal number provided. Submit the transaction ID and your bKash number and the balance will be added within a few minutes. The minimum deposit is ৳500.
7bet does not charge a separate deposit fee. However, bKash, Nagad or Rocket may apply their own transaction charges according to the mobile banking provider's rules. Bank transfer deposits may also be subject to the bank's own charges.
Deposits are usually added within a few minutes. If it has not arrived after 15–20 minutes, contact 7bet's live chat support with your transaction ID and payment slip. Once the correct details are provided, the team will verify and resolve the issue quickly.
7bet currently supports four deposit methods: bKash, Nagad, Rocket and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, Islami Bank). The minimum deposit is ৳500 for all methods. No cryptocurrency option is available.
The process is much the same. On the deposit page select Nagad, send the money to the designated number, then submit the transaction reference and your Nagad number. The minimum amount is ৳500. If you have any problem with either method, notify support immediately and keep proof of payment.
Withdrawal requests at 7bet are generally processed within 30 minutes to 3 hours. The minimum withdrawal amount is ৳1,000. Withdrawals are available via bKash, Nagad, Rocket and bank transfer. The process is faster when account verification is complete.
Cricket and Sports Betting
Yes, 7bet offers live in-play betting where you can place bets while a match is ongoing. Odds update in real time per over or per goal across cricket, football and other sports. This feature is especially popular during BPL or the T20 World Cup. Full details are available on the cricket betting page.
Decimal odds show the total return directly. For example: Team A has odds of 3.00 and you bet ৳1,000 — if you win you get back ৳3,000 (৳2,000 profit + your original ৳1,000 stake). If you lose, ৳1,000 is deducted. These odds are equivalent to fractional 2/1 or American +200.
If a cricket match is abandoned or recorded as no result due to rain, 7bet generally voids the bet and refunds the original stake. However, the outcome may differ depending on the specific match rules or the betting conditions for that event. See the settlement policy in the terms and conditions for full details.
Yes, 7bet supports multi bets (accumulators). For example: three selections at odds of 1.60, 1.70 and 1.90 — the combined odds are 1.60 × 1.70 × 1.90 = 5.17 (approximately). On a ৳100 bet, if all three selections win you receive ৳517. If any one of them loses, the entire ৳100 is lost.
During major cricket tournaments including BPL and IPL, 7bet opens additional betting markets — from match winner to top run scorer, top wicket taker and total runs in a specific over. Extensive markets are also available for the Bangladesh Tigers' international matches.
At 7bet you can bet on football, tennis, badminton and several other sports alongside cricket. You can also place bets at any time on simulated matches in the virtual sports section. Both live and pre-match betting options are available in each section.
Didn't find your answer? Contact Support directly
If the FAQ above did not resolve your issue, 7bet's support team is available seven days a week, around the clock. Assistance is available in both Bengali and English.
Live Chat: Click the chat button in the bottom right corner of any page on the site and an agent will respond right away. Available 24/7.
Email: Write out your issue in detail and send it to [email protected]. Adding a screenshot or transaction ID will speed up the resolution.
If you are logged in to your account before contacting support and have the relevant details (transaction ID, game reference) on hand, the process will be faster.
200% bonus, up to ৳8,000 — on your first deposit
Deposit ৳1,000 for the first time and get a ৳2,000 bonus — total balance ৳3,000. Wagering requirement is just 15 times the bonus amount. For players aged 21 and over.