7bet's Privacy Policy

1. Introduction and Overview

7bet is an online gaming and betting platform that offers slots, live casino, cricket betting, and various other gaming options for users in Bangladesh. The purpose of this privacy policy is to ensure complete transparency about how your personal information is used.

We believe you should have control over your own information. That is why we clearly state the purpose before collecting any data, and we do not store information beyond what is necessary. To learn about 7bet's general terms of service, please read our Terms and Conditions page.

2. What Information We Collect

When you create an account or use services on 7bet, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name, date of birth, and gender
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID or passport details for identity verification
• Payment information — such as bKash, Nagad, or Rocket account numbers

2.2 Automatically Collected Information

• Device type, operating system, and browser version
• IP address and approximate location
• Time spent on the site, pages visited, and click patterns
• Session logs and error information
• Information collected through cookies and similar technologies

2.3 Transaction Information

• Deposit and withdrawal history and amounts
• Records of betting and gaming activity
• Bonus usage history

3. Purpose of Using Information

7bet uses your information only for the following purposes:

• Creating and verifying accounts and ensuring secure login
• Processing deposits, withdrawals, and other financial transactions
• Providing customer support — assistance via live chat and email
• Maintaining platform security and preventing fraud
• Meeting legal obligations and complying with anti-money laundering policies
• Conducting analysis to improve service quality
• Sending relevant offers or updates with your consent

4. Information Storage and Security

All data stored on 7bet's servers is protected through SSL encryption. Passwords are never stored in plain readable form — they are secured using a one-way hashing method.

Financial transaction data is stored in a separate encrypted layer, and only authorised staff can access it to a limited extent. Security monitoring systems remain active at all times, and any suspicious activity is flagged automatically.

Data retention periods are determined primarily by legal requirements. Even after an account is closed, certain specific information may be retained for a set period due to legal obligations.

5. Cookies and Tracking Technologies

The 7bet website uses cookies that improve your browsing experience and help keep you logged in. The types of cookies are as follows:

5.1 Essential Cookies

These cookies are essential for the core functions of the site. They are used for session identification, security tokens, and maintaining login status. Disabling these cookies may prevent the site from working properly.

5.2 Analytical Cookies

We use analytics tools to understand how users interact with the site. This information is completely anonymous and is used to improve service quality.

5.3 Cookie Controls

You can control or delete cookies from your browser settings. However, deleting some cookies may cause certain features of the site to stop working properly.

6. Sharing Information with Third Parties

7bet does not sell or transfer your personal information to third parties for any commercial purpose. However, limited information may be shared in the following circumstances:

• With payment processing service providers — such as bKash, Nagad, Rocket — solely to complete transactions
• With organisations that assist in the identity verification process
• Under a valid order from legal authorities or due to legal obligations
• With security partners to prevent fraud or misuse
• To a business successor of 7bet, in the event of a company restructure

In all of the above cases, third parties are contractually required to comply with our privacy standards.

7. Your Rights and Choices

Every user registered on the 7bet platform has the following rights:

7.1 Right to View Information

You can view and verify the information stored in your account at any time. Full details of your own information are available on your profile page.

7.2 Right to Correct Information

If there is an error in your name, mobile number, or any other detail, you can contact customer support to request a correction. After identity verification, changes to some information may be limited.

7.3 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can let us know by email at any time or submit a request through live chat.

7.4 Right to Close Your Account

You can request to close your account. After the account is closed, you will be given the opportunity to withdraw any remaining balance. As part of responsible gaming, the Responsible Gaming page has detailed information on self-exclusion and setting limits.

8. Protection of Minors

7bet provides services only to individuals aged 21 or above. Age verification is mandatory at the time of account registration. We do not intentionally collect any information from persons under the age of 21.

If we become aware that a minor is using the platform, that account will be closed immediately and the associated information will be deleted.

9. International Data Transfers

7bet's technical infrastructure spans multiple regions. As a result, in some cases your information may be processed on servers outside Bangladesh. However, a high standard of security is maintained for any such transfer, and proper protection of the data is ensured.

10. Policy Updates

7bet may update this privacy policy when necessary. If there are any significant changes, we will notify you at your registered mobile number or email, and the date of the latest update will be noted at the top of the policy.

Continued use of the site after any changes will indicate that you have accepted the terms of the updated policy. The latest policy will always be available on this page. Visit our FAQ page for answers to common questions.

11. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact our customer support team. Our support team is available in both Bengali and English, seven days a week, 24 hours a day.

Privacy-related requests, such as viewing or correcting information, are typically responded to within a few business days when submitted by email.